People Development

Coaching

Developing Others

Aim : This competency is essential to develop the skills of people throughout The Company, enabling us to identify and grow the people we need for the future. It involves looking for ways to help people identify and reach their full potential. Developing Others requires relevant and focused development rather than just training activity. At lower levels it means recognising and responding to individual development needs, whilst at higher levels it involves building capacity throughout The Company.

Levels

Gives Development a Low Priority - 0

Puts in little effort to assess or address development needs.
Assumes individuals have knowledge and skills to do the job.
Does not tolerate mistakes.
Assumes everyone develops at the same pace by the same techniques.
Provides vague or subjective feedback or fails to provide feedback.
Address Obvious Development Needs - 2
Responds to development needs identified in performance appraisals.
Uses existing training programmes.
Assists with on-the-job learning by giving directions or demonstrations.

Provides Encouragement - 4

Expresses positive expectations of others and believes others want to and can learn.
Checks that others have understood training, explanations or demonstrations by asking questions, giving tests or using other methods of verification.
Spends time training, coaching and counselling.
Identifies high performance and under performance and makes use of appropriate training resources.
Works with others to identify their strengths and development needs.
Reassures and encourages others.
Gives timely and constructive feedback enabling individuals to gain the most from their experiences and mistakes.
Encourages others to take action to develop themselves.

Creates Opportunities - 6

Creates opportunities to develop all individuals based on an assessment of their strengths and weaknesses.
Encourages individuals to take responsibility for their own learning.
Enables individuals to recognise the need to learn and apply learning from their own experience.
Takes full responsibility for development of the team, undertaking coaching and training if appropriate.
Creates the framework for continuous review of needs and progress against objectives

Establishes and Meets Future Development Needs - 8

Ensures that individuals have personal development plans and supports them in the achievement of their development objectives.
Rewards and/or recognises others for achieving personal development objectives and does not "hold on" to good people.
Allows others to make and learn from mistakes in a non-critical setting.
Delegates' authority and responsibility with freedom for individuals to act in their own way in order to develop specific characteristics or experiences.
Enables and supports individuals to take responsibility for their own career development.

Builds Capability of The Company - 10

Assesses future business needs and takes steps to build the appropriate skill mix and level amongst teams to meet future demands and take the business forward.
Promotes or arranges promotions for especially competent people as a reward or a developmental experience.
Looks for innovative development opportunities both within and beyond own area or function.
Respects the need for development and creates a 'learning culture', where individuals are able to manage their own development in a supportive and encouraging environment.